Shipping policy

SHIPPING POLICY
OVERVIEW
At [Store Name], we partner with global merchants and artisans to provide you with the best prices and a unique selection of products. Because we ship directly from our partners in these countries, your order may take slightly longer than domestic shipping.

1. PROCESSING TIME
All orders are processed within 1–3 business days. 

  • Orders are not shipped or delivered on weekends or holidays.
  • During high-demand periods (such as Q4 or sales events), processing may take up to 5 business days.
  • You will receive a notification email with a tracking number once your order has shipped. 


2. ESTIMATED SHIPPING TIMES
While most orders arrive much sooner, our standard shipping times are as follows: 

  • United States: 8–15 business days.
  • Canada / UK / Australia: 10–20 business days.
  • International: 15–30 business days.
Please note: These are estimates. Factors such as customs clearance, local postal delays, and high seasonal volume may affect delivery speed.

3. DELIVERY GUARANTEE & PROTECTION WINDOWS
To protect our customers, we strictly adhere to a Delivery Guarantee based on our fulfillment partner's protection windows. You are eligible for a full refund or reshipment if your order has not arrived within: 

  • 45 Days for orders shipped to the United States.
  • 60 Days for International orders.
  • 110 Days for orders shipped to Brazil.

4. TRACKING YOUR ORDER
Once your order ships, you will receive an email with a tracking link.
  • Tracking information typically takes 3–5 business days to sync and show updates in the system.
  • If your tracking number does not work immediately, please wait 48 hours for the carrier to scan the package. 


5. CUSTOMS, DUTIES, AND TAXES
KinTO inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. 

6. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address.