Refund policy

REFUND & RETURN POLICY
Our policy is strictly aligned with our fulfillment partners to ensure fair handling of all requests.

1. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or is the incorrect product, we offer a full refund or a free replacement.
  • Timeframe: You must report the issue within 30 days of delivery.
  • Required Evidence: To process your claim, you must provide clear photo or video evidence showing the defect or damage, along with a photo of the shipping label.
  • Note: Damage to external packaging that does not affect product functionality is not eligible for a refund.

2. Lost or Delayed Orders
We will issue a refund or resend the item if the tracking information has not updated or the order has not been delivered within the following windows:
  • United States: 45 days from the shipping date.
  • International: 60 days from the shipping date.
  • Delivered Status: We cannot issue refunds for orders where tracking indicates the package was "Delivered." If you did not receive a delivered package, a "non-delivery certification" from your local postal authority is required.

3. Buyer’s Remorse & Sizing
  • No Returns for Change of Mind: Because our products are fulfilled directly by global suppliers, we do not currently accept returns or offer refunds for "buyer's remorse" or customer dissatisfaction unrelated to quality.
  • Sizing: If the correct size was sent based on the size chart provided, we cannot offer a refund or exchange if the item does not fit.

4. How to Submit a Claim
Please contact kba.ent416@gmail.com with your order number and the required photo/video evidence. Do not send items back to the manufacturer address on the package; unauthorized returns cannot be processed.